When you change anything on your PC, i.e. CPU, Motherboard etc., Backupearth software assumes that it has been stolen or placed on another PC. To protect you and your data BackupEarth software is designed to self-corrupt (write damaging code to both the database and the .exe file). Therefore, no-one can run or access your data.

You will need to apply for a new cert in this instance. Simply contact support via email, telephone support (where available) or your IT Dealer, and give the following information:

1: User ID (e.g. irl00001)
2: Full Company Address
3: Email Address
4: Phone Number
5: Quick brief of what happened i.e. Coffee spilt on laptop

NEVER give your password to anyone via email, including BackupEarth Support. BackupEarth will never ask you for personal/account information via email.

Once we have confirmed your identity, we will issue you with a new cert, simple click Digital Cert Options and then Click Update Cert when requested to do so by the BackupEarth / Dealer support.

If you would like to contact us please Click Here.

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