Hello and welcome to www.backupearth.com support!
  

How Do I?

 In the Software:

Each page of the software has a “How Do I” facility represented by the “?” icon.   By clicking on this icon you will be presented with tips on how to perform the functions related to the page that you are currently on. 

Methods of Contact

(Please see our Contact Us page for a full list of our contact options – CLICK HERE)  

EMAIL

 support@backupearth.com

• Email us here for any queries or issues that you have with:
  • our software
  • your backups
  • your restores

sales@backupearth.com

• Email us here for any queries or issues that you have with:
  • downloading and installing
  • payment
  • prices and price structure

complaints@backupearth.com

• Email us here for any queries or issues that you have:
  • of a general nature
  • relating to the service that you are receiving
  • on any issue that you feel we could do better

 comments@backupearth.com

• Email us here if there is anything:
  • You would like to get off your chest
  • If you can “see” something that you believe would enhance our service and software
  • If there is a service you need that we do not currently offer
  • You would like to know about us.

 UK Support Details

sales@qcubed.co.uk

CHAT ROOM

 Twice each week we hold a 1 hour chatroom.

• Tuesdays at 15:00 GMT
• Thursdays at 12:00 GMT

 Any user of the www.backupearth.com software and service can log in to this online forum.   This chat will be hosted by one of our qualified technical staff.   You can have specific questions answered immediately and learn from the questions that are being asked by other customers.

 The questions that are asked most commonly on both our chat room and via email will be posted on our website for all to view.

TELEPHONE 

General Support 

• Ireland – 1850 40 1850

Your Local Dealer or Reseller

• You can always contact your local dealer or reseller.   They are your contact point for your area.   They will be able to assist you with most issues and will point you in the right direction to get your needs fulfilled.

Please Note: 

Onsite Support:

We do not provide onsite assistance.   All of the assistance that you require can be rectified by the above methods of communication. 

Remote Support:

We will be offering Remote Access Support within the next 6-8 weeks.   This will allow our technical staff to directly access your computer via the web.   You will be able to watch and learn with this facility.   Our website will let you know when this support and training facility will be available and what is involved in getting it.   There will be no charge for this service.